SANDALUCI

Warranty

We operate in Almaty, Shymkent and Istanbul

Warranty Period

All products

Chairs, armchairs, bar stools, soft furniture

1 year

What the Warranty Covers

  • Manufacturing defects — hidden material and production defects.
  • Failure of welded joints and connections under normal use.
  • Frame deformation within the load limits specified by the manufacturer.
  • Peeling of coatings and paint under normal use conditions.

What the Warranty Does Not Cover

  • Mechanical damage, scratches and chips from everyday use.
  • Upholstery wear from intensive use — natural material degradation.
  • Damage from improper assembly or installation by the client.
  • Chemical substances not recommended for the given material.
  • Damage during transport arranged independently by the client.

How to Make a Warranty Claim

  1. 1Contact us by phone or WhatsApp and describe the issue.
  2. 2Attach photos of the defect and your order number.
  3. 3Our specialist will contact you within 1 business day.
  4. 4After inspection, we will arrange repair or replacement.

Warranty case or question?

Contact us

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